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FREQUENTLY ASKED QUESTIONS

Here are some of our most frequently asked questions. Don't see what you're looking for? Don't hesitate to reach out!

FAQs

DO YOU REQUIRE GRIP SOCKS?

Yes! Grip socks are a must for safety and cleanliness. We have cute ones for purchase at the studio!

HOW DO I BOOK A CLASS?

You can easily book a session through our website or app — just choose a class time and reserve your spot.

WHAT TYPES OF CLASSES DO YOU OFFER?

We offer 6 types of classes:

1. Intro to Reformer
If you're new to reformer Pilates, this is the class for you!

Prepare for Reformer All Levels with this full-body dynamic workout. You'll learn the traditional Pilates Reformer sequence while mastering transitions and developing body awareness.

Who:
All levels welcome (Beginner–Advanced)

Vibe:
Energizing, yet grounding. Focused on form, flow, and learning the basics with a sense of calm and control.

2. Reformer – All Levels
Advance from our Intro to Reformer with a full-body workout that integrates traditional Reformer choreography with more complex movement patterns.

Who:
Previous reformer experience recommended.

Vibe:
Strong, centered, and fluid. Expect greater challenges, more transitions, and a deeper mind-body connection.

3. Reformer – Sculpt (Core & Lower Body)
Designed to strengthen and build muscles, with added focus on core, glutes, and legs. May include added resistance props, such as light weights or bands, to enhance muscle endurance.

Who:
Previous reformer experience recommended.

Vibe: Creative, adaptive, and deeply strengthening. Perfect for refining technique or layering in a challenge.

4. Reformer — Sculpt (Core & Upper Body)
Designed to strengthen and build muscles, with added focus on the core, chest, arms, and back. May include added resistance props, such as light weights or bands, to enhance muscle endurance.

Who:
Previous reformer experience recommended.

Vibe: Creative, adaptive, and deeply strengthening. Perfect for refining technique or layering in a challenge.

5. Reformer – Strengthen & Sweat
A cardio-focused Reformer class built to get your heart rate up and muscles firing. Fast-paced with fewer breaks. May include a Jumpboard to strengthen your core and lower body, combined with the reformer's resistance.

Who:
Experienced clients only.
Must have a strong fitness level with no joint or back issues.

Vibe:
High energy, fun, and fast.

6. Reformer – Restore
A Reformer-based stretch class that emphasizes deep stretching and gentle movements to improve mobility, flexibility, and balance. Expect to release tension, improve posture and alignment, and focus on the mind-body connection.

Who:
Previous reformer experience recommended.

Vibe:
Grounded, restorative, intentional.

WHERE DO I PARK?

We have free parking behind the studio and street parking in front of the studio.

DO I NEED EXPERIENCE TO JOIN?

No experience needed! Our Intro to Reformer class is the perfect way to get started on your Pilates journey.

WHAT IS YOUR MEMBERSHIP POLICY?

Memberships begin on the date of purchase and automatically renew every 30 days until canceled. By enrolling, the Member authorizes Coastal Core Pilates to charge the payment method on file for each recurring billing cycle. Unused classes do not roll over to future billing periods, and no refunds or credits will be issued for unused sessions.

Members may request to freeze their membership for travel, injury, medical reasons, or other extenuating circumstances. Freeze requests must be submitted via email to: info@coastalcorepilates.com before the next billing date and are subject to Coastal Core Pilates' approval. No membership payments will be processed during an approved freeze, and the membership term will resume upon the freeze's expiration.

Membership may be canceled at any time with 30 days written notice prior to the next billing date.

Cancellation requests must be submitted via:

Email to: info@coastalcorepilates.com

If notice is received after the billing date, the next month’s payment may still be processed and will serve as the final billing cycle.

WHAT IS YOUR CREDIT PACKAGE POLICY?

Credit packages are non-recurring and do not automatically renew. Each package includes a set number of class credits that are valid from the date of purchase or designated activation date through the package's expiration date. Unused credits expire at the end of the applicable validity period and cannot be reinstated, transferred, refunded, or extended unless approved at Coastal Core Pilates' sole discretion.

WHAT IS YOUR CANCELLATION POLICY?

If you need to cancel a class, please do so at least 12 hours in advance to avoid a fee.

Cancellations made within 12 hours of the class start time will incur a $15 late cancellation fee.

WHAT IS YOUR NO-SHOW POLICY?

If you do not show up for your scheduled class and have not cancelled in advance, you will forfeit that class from your package or membership.

To avoid losing a paid class, make sure to cancel or reschedule ahead of time.

WHAT IS THE WAITLIST PROTOCOL?

When you join a class waitlist, you will be automatically added to the class if a spot opens.

You will receive a notification at least 2 hours before class starts if you're moved into the class.

HOW LATE CAN I JOIN CLASS?

You may join class up to 5 minutes late.

Arrivals more than 5 minutes after the scheduled class start time may have their spot released to a walk-in or waitlisted member. Entry into class after this time is not guaranteed and may be denied to avoid disruption and ensure safety.

We strongly encourage you to arrive at least 10 minutes early to get settled and set up for the best experience.

All classes are 50-minute sessions and will begin and end promptly as scheduled.

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STILL HAVE QUESTIONS?

+1 (475) 301-4906

info@coastalcorepilates.com

23 S Main Street, Branford, CT 06405

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 © 2025 Coastal Core Pilates Studio

HOURS

Mon - Fri                8:00 am - 7:00 pm

Sat - Sun               8:00 am - 12:00 pm

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